You will always speak with a trainer (Donna Eddins or Michael Eddins) when contacting Dog Woods. We don't have a receptionist. Often times, our hands are full with classes, private lessons, and dogs staying on-site to be trained, If we don't answer the phone, please don't hesitate to leave a voicemail. We prefer phone calls, but we're always happy to receive emails at dogwoods4dogs@aol.com